Last Updated: May 4, 2026
Website: walnutemr.com
This Privacy Policy explains how WalnutEMR and Antibex Software collect, use, disclose, store, and protect information through the WalnutEMR website, sales pages, contact forms, demo requests, downloadable resources, and related website communications.
This Privacy Policy is intended for the WalnutEMR public website and sales/resources pages. Use of the WalnutEMR software platform, client portals, EMR instances, integrations, data migration services, or other paid services may also be governed by separate agreements, order forms, service terms, privacy/security documentation, or client-specific arrangements.
By using this website, submitting a form, requesting information, booking a demo, downloading resources, or communicating with us, you agree to the practices described in this Privacy Policy.
WalnutEMR is an electronic medical record and clinic management solution provided by Antibex Software.
For questions about this Privacy Policy, please contact:
Antibex Software / WalnutEMR
3-282 North Rivermede Road, 2nd Floor
Concord, Ontario, Canada L4K 3N6
Email: info@antibex.com
Phone: 416-663-3777
When you use walnutemr.com, we may collect the following types of information:
We may collect information you choose to submit through forms, emails, demo requests, scheduling links, quote requests, downloads, chats, or other communications, including:
Please do not submit patient records, personal health information, insurance claim details, clinical notes, or sensitive medical information through public website forms unless we specifically request it through an approved secure process.
When you visit our website, we may automatically collect limited technical information, such as:
This information helps us operate the website, improve content, understand visitor interest, protect against misuse, and measure marketing performance.
We may use cookies, pixels, analytics tools, tags, and similar technologies to improve website functionality, remember preferences, understand website traffic, and support marketing or advertising efforts.
You may control cookies through your browser settings. Some website features may not work properly if cookies are disabled.
We may use collected information for reasonable business purposes, including to:
We may also use aggregated or de-identified information for analytics, product improvement, business planning, training, reporting, and marketing purposes. Aggregated or de-identified information does not identify a specific individual.
The public website is mainly intended for sales, education, resources, demos, and general business communication.
The WalnutEMR software platform may involve clinic data, administrative data, patient data, billing data, clinical documents, appointment information, and other information entered or migrated by authorized clients and users. Platform-related data handling may be governed by separate service agreements, order forms, client instructions, privacy/security documentation, and applicable health privacy laws.
Where a clinic, health professional, or health organization uses WalnutEMR to manage patient information, that organization is generally responsible for determining what information is entered into the system, who may access it, and how it is used for patient care, billing, legal, professional, and administrative purposes.
WalnutEMR is designed for healthcare and clinic environments, but our public website is not intended to collect personal health information from patients or the general public.
If you are a patient, please do not send medical records, health concerns, insurance forms, clinical documents, or urgent medical information through this website. Please contact your healthcare provider or clinic directly.
If you are a clinic or authorized representative and need to provide information for onboarding, migration, troubleshooting, or support, we may direct you to an approved process or communication channel.
By submitting information to us through the website, booking a demo, requesting information, downloading resources, or communicating with us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy or otherwise identified at the time of collection.
You may withdraw consent to optional communications at any time, subject to legal, contractual, or operational limitations.
If you provide your contact information, we may contact you about WalnutEMR products, services, resources, updates, promotions, or events where permitted by law.
You may unsubscribe from promotional emails at any time by using the unsubscribe option in the email or by contacting us. We may still send non-promotional messages, such as responses to inquiries, service notices, transactional messages, security notices, billing-related communications, or legally required notices.
We do not sell personal information.
We may share information with trusted service providers or business partners who help us operate our website and business, including providers of:
These providers may access information only as reasonably necessary to provide services to us, subject to applicable contractual, legal, or security obligations.
We may also disclose information if required or permitted by law, to protect our rights or property, to prevent fraud or security incidents, to enforce agreements, in connection with a business transaction, or with your consent.
WalnutEMR uses technical, administrative, and physical safeguards intended to protect information against unauthorized access, use, disclosure, loss, theft, copying, or modification.
WalnutEMR’s platform architecture is designed with isolated client instances. Each instance operates with its own dedicated database and resources so that one client instance is separated from another. WalnutEMR also uses centralized user management with controlled permissions.
WalnutEMR platform data is hosted in Canada. WalnutEMR maintains backup practices to support continuity and recovery. System-related documents and backups may be stored using Canadian data storage or cloud infrastructure.
No website, internet transmission, software platform, or storage system can be guaranteed to be completely secure. You are responsible for using strong passwords, protecting login credentials, managing authorized users, and following appropriate privacy and security practices within your organization.
We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain business records, comply with legal or accounting obligations, resolve disputes, enforce agreements, and support legitimate business operations.
Where information relates to paid services, platform use, onboarding, migration, troubleshooting, or client support, retention may also be governed by applicable agreements, client instructions, professional obligations, system requirements, and legal requirements.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
To make a request, contact us using the information above. We may need to verify your identity before responding. Some requests may be limited by legal, contractual, security, operational, or recordkeeping requirements.
If your request relates to patient records or personal health information controlled by a clinic, healthcare provider, or health organization using WalnutEMR, you may need to contact that clinic, provider, or organization directly.
Our website may link to third-party websites, scheduling tools, payment tools, social media platforms, videos, documents, or other resources. We are not responsible for the privacy practices, content, security, or availability of third-party websites or services.
Your use of third-party websites or services is subject to their own policies and terms.
The WalnutEMR website is intended for business and professional use. It is not directed to children. We do not knowingly collect personal information from children through the public website.
We may update this Privacy Policy at any time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.
For privacy questions or requests, contact:
Antibex Software / WalnutEMR
Email: info@antibex.com
Phone: 416-663-3777
